AAArena.com is committed to the compliance with the Americans with Disabilities Act. As part of our ongoing commitment, we are working to constantly improve our website to make it as accessible as possible. If you have any questions about the accessibility of the website, or if you have suggestions on how we might improve the accessibility of the website, please contact Guest Services by phone at 786.777.1237 (voice) or 786.777.1177 (TTY) or by email at [email protected].
TTY Telephones for the hearing-impaired are located at Section 103.
For inbound calls, patrons can contact Guest Services through a dedicated TTY number at 786.777.1177.
Sign Language Interpreter
Sign Language Interpreters should be requested through the Guest Services Department by phone at 786.777.1237 (voice) or 786.777.1177 (TTY) or by email at gu[email protected] at least 2 weeks prior to an event. AmericanAirlines Arena will make its best efforts to provide a sign language interpreter for the event, subject to availability.
For your convenience, door-to-door transportation is available for guests with disabilities from the following companies:
STS Certification/Enrollment Office and Information
Voice: (305) 263-5406
TTY: (305) 263-5459
Voice: (954) 357-6794
To Arrange for Public Transportation, Please Call:
Voice: (305) 770-3131
TTY: (305) 654-6530
Voice: (954) 357-6794 or (954) 357-0840
TTY: (954) 357-8302
Toll-Free Florida only: 1-800-599-5432
The primary ADA accessible entrance is Gate 3, located on NE 8th St. This location is also available for dropping off disabled Guests. Parking for disabled guests is available on a first come, first serve basis in the P2 Parking Garage. Parking spaces are adjacent to Elevators 1&2, 3&4, and 7&8. Overheight parking for vans is also available on a first come, first serve basis in the P1 garage. Game/event parking fees will apply. AmericanAirlines Arena will attempt to reasonably accommodate any concern with regards to our Guests with disabilities.
For Guests With Sensory Processing Needs
AmericanAirlines Arena has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory processing needs. Our objective is to provide an inclusive and seamless experience for all guests including those with sensory processing needs. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying our Team Members with continuous training and by offering the resources and accommodations below to our guests.
Sensory bags containing special KCVIP badges, fidget toys, noise canceling headphones and other resources, are available for checkout (at no cost by leaving an ID) at the following locations:
- Gate 3
- Gate 4
- Gate 7
Guest Services Locations
- Section 103 (Main)
- Section 306
- Section 322
- 400 East and 400 West Balconies
- Dewar's Club House
Weighted Lap Pads
Weighted lap pads are also available upon request (at no cost by leaving an ID) at Section 103.
For each event our arena hosts, there is a designated Quiet Room for individuals who need to regroup after becoming overstimulated. The room is located on our Mezzanine Level directly across from Elevators 1 & 2. Please reach out to any Guest Services Representative, or stop by a Guest Services Booth for directions to the Quiet Space.
Please reach out to our Guest Services Team during any event/game at AmericanAirlines Arena with any questions on our sensory sensitivity accommodations. If you have inquires prior to coming to the AmericanAirlines Arena, please contact Guest Services at 786-777-1237 or [email protected].
Assistive Listening Devices
Assistive Listening Devices are available at the Guest Services locations at Sections 103 and 322 free of charge. A valid driver’s license or picture ID will be required as a deposit while using the device.
Disabled and Accessible Seating is available in all ticket price categories, based on availability. Companion Seats may be available for purchase with each disabled seat purchased. AmericanAirlines Arena will attempt to reasonably accommodate any concern with regard to guests with disabilities. Please call AmericanAirlines Arena at (786) 777-1000.
All public restrooms at the AmericanAirlines Arena are accessible for our guests with disabilities. If you should need assistance, please contact an AmericanAirlines Arena team member.