Ticket Information

Purchasing Tickets

Tickets for AmericanAirlines Arena’s world-class events can be purchased online, by phone, or at the *AmericanAirlines Arena Ticket Office.

Tickets can be purchased online or by phone through Ticketmaster:

  • National Ticket Sales – (800) 745-3000
  • Ticketmaster Express – (866) 448-7849 (automated phone line)
  • Ticketmaster Customer Service – (800) 653-8000

Purchasing Tickets at the Arena

Visit our on-site *Ticket Office Window, located on the north side of the Arena near Gate 3. Ticket Office hours are Monday – Friday, from 10:00 AM to 4:00 PM. Hours may be extended on event days.

Will Call Information

Tickets purchased in advance can be left at the Will Call Window, located on the north side of the Arena next to Gate 3. You must have a valid photo ID to receive your tickets.

Miami HEAT Ticket Information

  • Season Tickets & Partial Plans – (786) 777-HOOP
  • Group Tickets – (786) 777-DUNK
  • Premium Seats (Courtside/AmericanAirlines Lounge/Suites/Loges) – (786) 777-4320

Dewar's Rail Seating

Dewar's Rail tickets will be made available to the general public 21 days before each home game. Click here for available dates and times.

Group Sales Opportunities for Family Shows and Events

Please contact Basit Hasan by email at [email protected] or phone at (786) 777-4FUN (4386).


Paperless Ticket FAQS

Why can’t I just get printed tickets?

Paperless ticketing ensures that only fans can purchase tickets and attend the event. Paperless tickets have been used successfully at many large events & customers comment that this process was very easy.

How does it work?

When you arrive at the venue, just go directly to the gate, present the credit card used to purchase the tickets and government issued ID. The gate attendant will swipe the credit card and since all the seats are assigned to a single credit card, your entire party must enter the venue at the same time


Is it difficult to get into the venue?

Not at all. If you have your credit card and government issued ID ready to go, entry is just as fast or even faster if there are several people in your group.

How do I find my seat?

Once your credit card is scanned & validated, a seat locator slip will be printed for each seat in your order.

What if my ticket is for a club seat or other restricted area?

The seat locator slip you receive at the initial entry to the venue comes with a barcode for each seat. This barcode can then be scanned at any other access control points inside the venue, such as a suite, club seating section or by another usher who needs to re-scan tickets.

May I use a “Virtual Credit Card” to make online purchases?

No. Virtual credit cards will not work, since you will need to present your physical credit card at the time of entry.

What other restrictions should I be aware of?

No gift cards will be accepted as a method of payment for a Paperless event. This includes Ticketmaster gift cards and any variation of Visa, MasterCard or American Express gift cards. Ticketmaster reserves the right to cancel any orders made with any of these gift cards.

What if I’m not going to the show, but I purchased the tickets?

If you bought the tickets for a friend or family member, you will need to take them to the entry gate and still present your credit card and government issued ID.

What if I want to buy tickets for someone else in another state & can’t get to the venue for the day of the event?

To ensure that the tickets remain in the hands of the fan, paperless ticketing requires that that cardholder who purchased the tickets presents their credit card at the door for admission. We would advise you to have the person, who will be attending the show, purchase the tickets themselves with their credit card and then you can reimburse them.