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Guest Services

We promise to serve the guests with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. We will succeed when every decision is based on our mission and our beliefs.
 
 
   
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Premium Services



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In accordance with the terms and conditions of the license entered into between BPL and the licensee, the AmericanAirlines Arena has the right to implement rules and regulations for the benefit of all Premium Seat Holders.

The Premium Services Department of the AmericanAirlines Arena is dedicated exclusively to meeting the needs of our Premium Seat Holders. Staff members are available to assist your every request during regular business hours and at all Arena events. The following are the contact numbers for the Premium Services Staff and Levy Restaurants:

IMPORTANT INFORMATION
 
AmericanAirlines Arena:
601 Biscayne Blvd.
Miami, FL 33132

Premium Services Email Address:
PremiumServices@HEAT.COM

Premium Services Hotline
786.777.1460

Premium Services Fax
786.777.1630



Ana Aviles
Account Manager Premium Services
786.777.4177 - aaaviles@heat.com

Natasha Philemon
Account Manager Premium Services
786.777.4154 - nphilemon@heat.com

Jessica LaBonte
Account Manager Premium Services
786.777.4157 - jlabonte@heat.com

Levy Restaurants
Phone:
786.777.2088

Email Address:
SuiteEats@LevyRestaurants.com

Brad Morris, Director of Operations
786.777.2077

Levy Restaurants Suite Guest Relations
786.777.2040

Levy Reservations Website
http://www.heatlife.com/reservations
 
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