PURCHASING TICKETS
Tickets for AmericanAirlines Arena’s world-class events can be purchased online, by phone, or at the Arena. For general ticket information, contact the AmericanAirlines Arena Ticket Office at (786) 777-1250.
Tickets can be purchased online or by phone through Ticketmaster:
- National Ticket Sales – (800) 745-3000
- Ticketmaster Express – (866) 448-7849
(automated phone line)
- Ticketmaster Customer Service – (800) 653-8000

To purchase tickets at the Arena:
- Visit our on-site Ticket Office Window, located on the north side of the Arena near Gate 3. Ticket Office hours are Monday – Friday, from 10:00 AM to 4:00 PM. Hours may be extended on event days.
- Tickets for future games and upcoming Miami events also are available at the Guest Services Booth in Section 103.
WILL CALL INFORMATION
Tickets purchased in advance can be left at the Will Call Window, located on the north side of the Arena next to Gate 3. You must have a valid photo ID to receive your tickets.
Group Sales Opportunities for Family Shows and Events
Basit Hasan: bhasan@heat.com or (786) 777-4FUN (4386)
Miami HEAT Ticket Information
Season Tickets & Partial Plans – (786) 777-HOOP
Group Tickets - (786) 777-DUNK
Premium Seats (Courtside/Flagship/Suites/Loges) – (786) 777-4320
RETAIL PICK-UP
Tickets available at Ticketmaster outlets including select f.y.e. and select Simon Malls, The Mall at Wellington Green and Dolphin Mall.
Need to pick up tickets you’ve already purchased (at select retail outlets) or want to buy tickets at a retail outlet?
Click here for a location near you.