Welcome Premium ticket holders. Below you will find information to enhance your visit at AmericanAirlines Arena.
How do I make a dinner reservation for the American Airlines Lounge?
How do I make a reservation for the Dewar’s Clubhouse?
At what time do the Arena doors open for games and events?
Premium Doors open one hour and a half before tipoff for most HEAT games and one hour before the event start time for most events.
To confirm what time Arena doors open for a specific game or event, please contact Premium Services.
Where can I park? Can I park in the Arena garage? Are there other options surrounding the Arena?
Click here for a map of the parking options available around the AmericanAirlines Arena.
AmericanAirlines Arena Garage: Please note that parking in this garage requires a parking pass for the game/event you are attending. The entrance to P2 is accessible from the South side of the building. After turning onto NE 8th St. (North side), please travel around the perimeter of the arena and follow the P2 Garage directional signage to the entrance.
AmericanAirlines Arena Valet Parking: Guests that wish to valet their vehicle must drop it off in front of the Lexus Gate 4 entrance on the North side of the building. The cost varies per game/event. The Lexus Gate 4 entrance is on NE 8th street.
AmericanAirlines Arena Disabled Parking: Visitors with disabled parking permits can park in P2 for $15-$45 depending on the event, with spots available on a first-come, first-serve basis. Display your disabled parking permit on your windshield and the parking attendants in P2 will direct you to any available disabled parking near one of our elevator landings.
What premium areas can I access with my tickets?
AmericanAirlines Lounge: If your ticket is for the AmericanAirlines Lounge, you have access to the North and South Lounge, Dewar’s Suite Level and Dewar’s Clubhouse.
AmericanAirlines Lounge and Hyde: If your ticket is for the AmericanAirlines Lounge and Hyde, you have access to the North and South Lounge, Hyde, Dewar’s Suite Level and Dewar’s Clubhouse.
- Dewar’s Suite Level: If your ticket is for the Dewar’s Suite Level, you have access to the Dewar’s Suite Level and Dewar’s Clubhouse.
- Dewar’s Clubhouse: If your ticket is for the Dewar’s Clubhouse, you have access to the Dewar’s Clubhouse.
- The Dewar’s Clubhouse can be accessed via Elevators 1&2 or 7&8 to the suite level or up the escalators by sections 101/124.
How do I forward my tickets?
You can forward your tickets to any home game or event by logging into your Premium Account Manager page.
Enter your account ID or email address and password to log in.
Once your account page loads, click on “Manage My Tickets” for the specific game or event you would like to forward.
Click “Transfer Tickets”, select the seats, and enter the information for the guest receiving the tickets
Your guest will receive an email alerting them that you have offered them tickets to the selected game. Your guest will be provided a link to log into in order to collect the tickets. This will require them to create an account to receive the tickets. Any future tickets you forward to your guests will require them to enter their account number and their password.